Customer email notifications

What emails will Salesbricks send to your customers

Salesbricks sends emails automatically throughout your customer’s lifecycle. This is a complete listing of those emails.

Payment

ACH payment failure

Sent from:	[e-mail]
Received by:	Your buyer’s account payable team
Triggered by:	ACH payment failure
Subject:	Action required: Payment failed for {{ product_name }}
Header:	ACH payment failure for {{ product_name }}
Body:	Your payment for {{ product_name }} has failed to process. Please click the button below to update your payment information and reprocess your payment.
Button:	Update payment information
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

ACH payment processed

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	ACH payment is successfully processed
Subject:	ACH payment processed for {{ product_name }}
Header:	Your ACH payment for {{ product_name }} was successful
Body:	Your ACH debit payment was successful. Your payment details are below, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Payment Receipt

ACH payment processing

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	ACH payment processing initiated
Subject:	ACH payment processing for {{ product_name }}
Header:	Your ACH payment for {{ product_name }} is processing
Body:	Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Credit card upcoming expiration

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Credit card on file will expire within two months
Subject:	Action required: Credit card expiring soon
Header:	Your credit card will expire soon
Body:	The credit card on file for {{ product_name }} will expire on {{ expiration_date }}. Please update your payment information by clicking the button below to ensure future payments are processed.
Button:	Update payment information
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Credit card payment failure

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Credit card payment failure
Subject:	Action required: Payment failed for {{ product_name }}
Header:	Credit card payment failure for {{ product_name }}
Body:	Your payment for {{ product_name }} has failed. Please click the button below to update your payment information and reprocess your payment. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:	Update payment
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Credit card payment success

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Credit card payment successfully processed
Subject:	Credit card payment processed for {{ product_name }}
Header:	Your credit card payment for {{ product_name }} was successful
Body:	Your credit card payment was successful. Below are your payment details, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Receipt

Renewal ACH payment failure

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Order renewal ACH payment failure
Subject:	Action required: Payment failed for {{ product_name }} renewal
Header:	ACH payment failure for your {{ product_name }} renewal
Body:	Your payment for your {{ product_name }} renewal has failed to process. Please click the button below to update your payment information and reprocess your payment.
Button:	Update payment information
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Renewal ACH payment processed

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Order renewal ACH payment is successfully processed
Subject:	ACH payment processed for {{ product_name }} renewal
Header:	Your ACH payment for your {{ product_name }} renewal was successful
Body:	Your ACH debit payment was successful. Your payment details are below, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Payment Receipt, Order Form

Renewal ACH payment processing

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Order renewal ACH payment processing initiated
Subject:	ACH payment processing for {{ product_name }} renewal
Header:	Your ACH payment for your {{ product_name }} renewal is processing
Body:	Your ACH debit payment is processing. Below are your payment details. A follow-up email will be sent when your payment is successfully processed. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Renewal credit card payment successful

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Order renewal credit card payment successfully processed
Subject:	Credit card payment processed for {{ product_name }} renewal
Header:	Your credit card payment for your {{ product_name }} renewal was successful
Body:	Your credit card payment was successful. Below are your payment details, and a receipt is attached. Payment details: Product name {{ product_name }} Invoice number {{ invoice_number }} Payment method {{ payment_method }} Payment date {{ payment_date }} Payment amount {{ payment_amount }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Payment Receipt, Order Form

Subscription Lifecycle

Share link to active order

Sent from:	[e-mail]
Received by:	Your nominated email
Triggered by:	Customer shares an order at checkout
Subject:	Link shared: Your {{ product_name }} order
Header:	A link to your {{ product_name }} order has been shared with you
Body:	{{ buyer_name }} has shared order {{ order_code }} for {{ product_name }} with you. Click “Go to order” to view.
Button:	Go to order
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Renewal order completed (order form)

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Order renewal is completed via order form
Subject:	{{ product_name }} renewal confirmation
Header:	{{ product_name }} renewal confirmation ({{ order_code }})
Body:	Your order renewal for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Order form signature required

Sent from:	[e-mail]
Received by:	Your buyer’s nominated signatory
Triggered by:	Customer specifies an alternative signatory
Subject:	Action needed: Sign for your {{ product_name }} order
Header:	Your signature is needed to complete your {{ product_name }} order
Body:	Your signature has been requested on order #{{ order_code }} for {{ product_name }}. Click the button below to view the order and sign.
Button:	Go to order
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Upcoming auto-renewal

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Auto-renewal occurs in {{ X }} days
Subject:	Upcoming auto-renewal for {{ product_name }}
Header:	Your {{ product_name }} order will auto-renew on {{renewal date}}
Body:	Your subscription for {{ product_name }} will automatically renew on {{renewal date}} for ${{renewal amount}}. No further action is required
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Subscription terminating

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Subscription is scheduled to terminate
Subject:	Your {{ product_name }} subscription is terminating
Header:	Your {{ product_name }} subscription is terminating
Body:	Your {{ product_name }} subscription with {{ seller_name }} is scheduled to end on {{ termination_date }}. What this means: Your subscription will remain active until {{ termination_date }} No new charges will be generated after this date You’ll retain access through the end of your billing period If this change was unexpected, you can review your subscription below. Order details: Order number {{ order_number }} Termination date {{ termination_date }}
Button:	View Subscription
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Subscription paused

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Subscription is paused
Subject:	Your {{ product_name }} subscription has been paused
Header:	Your {{ product_name }} subscription with {{ seller_name }} has been paused
Body:	What this means: No new invoices will be issued while your subscription is paused. If this pause was unexpected or you need to make changes, please reach out to {{ seller_name }}.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Subscription resumed

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Subscription is resumed
Subject:	Your {{ product_name }} subscription has been resumed
Header:	Your {{ product_name }} subscription with {{ seller_name }} has been resumed
Body:	What happens next: {{ if resume_billing_date }}Billing will continue on {{ resume_billing_date }}.{{ else }}Billing will continue based on your existing agreement.{{ endif }}
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Order completed (electronic)

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Order is completed via ACH or credit card
Subject:	{{ product_name }} order confirmation
Header:	{{ product_name }} order confirmation ({{ order_code }})
Body:	Your order for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Order form receipt PDF

Order completed (order form)

Sent from:	[e-mail]
Received by:	Your buyer’s nominated point of contact
Triggered by:	Order is completed via order form
Subject:	{{ product_name }} order confirmation
Header:	{{ product_name }} order confirmation ({{ order_code }})
Body:	Your order for {{ seller_name }} {{ product_name }} is complete. A copy of your executed order form is attached.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Signed order form PDF

Order has been shared with customer

Sent from:	[e-mail]
Received by:	Your nominated email
Triggered by:	Order is shared with customer
Subject:	Complete your {{ product_name }} order
Header:	Complete your {{ product_name }} order
Body:	{{ seller_name || order_owner_name}} has shared order {{ order_code }} for {{ product_name }} with you. Click the button below to complete your order.
Button:	Go to order
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:

Invoicing

Invoice adjustment applied

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Invoice adjustment is applied
Subject:	{{ product_name }} invoice adjusted
Header:	Your {{ product_name }} invoice has been adjusted ({{ invoice_number }})
Body:	{{ seller_name }} has adjusted your invoice ({{ invoice_number }}). A copy of the adjusted invoice is attached.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Invoice

Invoice details edited

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Invoice details are edited
Subject:	{{ product_name }} invoice updated
Header:	Your {{ product_name }} invoice has been updated ({{ invoice_number }})
Body:	{{ seller_name }} has updated details on your invoice ({{ invoice_number }}). A copy of the new invoice is attached.
Button:
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Invoice

Invoice past due

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Invoice has not been paid on due date
Subject:	Payment past due for {{ product_name }} ({{ invoice_number }})
Header:	Your {{ product_name }} invoice is past due ({{ invoice_number }})
Body:	Your payment for invoice ({{ invoice_number }}) for {{ product_name }} is past due as of {{ payment_due_date }}. To make a payment and avoid service disruptions, follow the instructions on the attached invoice or click the button below.
Button:	Make a payment
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Invoice

New invoice is available

Sent from:	[e-mail]
Received by:	Your buyer’s accounts payable team
Triggered by:	Invoice is generated
Subject:	{{ product_name }} invoice {{ invoice_number }}
Header:	Your {{ product_name }} invoice ({{ invoice_number }})
Body:	Attached is your invoice for {{ product_name }}. To make a payment, follow the instructions on the attached invoice or click the button below.
Button:	Make a payment
Footer:	Have questions? {{ support_email }} Talk to sales {{ sales_email }}
Attachments:	Invoice, Order Form